The IntelliChat blog

Notes on building private, secure AI for serious organizations.

Lessons from the field — what works, what we've tried, and how we think about AI for the teams who can't afford to leak their data.

Private AI & data security3 AI for support2 AI for sales1 AI for training & enablement0 AI strategy & operations8 Custom AI development0

An AI Dashboard That Support and Execs Can Actually Use

Video

·August 9, 2023

An AI Dashboard That Support and Execs Can Actually Use

IntelliChat’s AI dashboard shows how the assistant is being used, where answers break down, and what support and training need next. It turns chat logs into decision-grade signals without guesswork.

AI and Job Loss: Creative Destruction, Retraining, and What to Do Next

Video

·July 20, 2023

AI and Job Loss: Creative Destruction, Retraining, and What to Do Next

AI will eliminate some roles, but it will also create new ones. The operational question is how you keep your teams relevant as the work shifts.

Turning Knowledge Base Articles into Answers: A Practical POS Example

Video

·July 11, 2023

Turning Knowledge Base Articles into Answers: A Practical POS Example

A point-of-sale vendor used IntelliChat to turn 500 knowledge base articles into fast, natural-language answers grounded in the source material. It’s a simple pattern: retrieve the right snippets, then generate a response you can trust.

Does AI Lie? What “Hallucinations” Really Are—and How to Reduce Them

Video

·July 11, 2023

Does AI Lie? What “Hallucinations” Really Are—and How to Reduce Them

“Hallucinations” are usually just the model guessing convincingly when it lacks grounded context. Here’s how to design AI systems that admit uncertainty instead of fabricating answers.

From AI Curiosity to a Real Tool in Six Months

Video

·July 6, 2023

From AI Curiosity to a Real Tool in Six Months

Curiosity is cheap; operational value isn’t. Here’s how a six-month sprint from “fascinating” to “useful” reframes AI from a toy into a tool for serious organizations.

A Practical Path to Custom AI Using Your Internal Business Data

Video

·July 4, 2023

A Practical Path to Custom AI Using Your Internal Business Data

If your teams are still hunting through docs, tickets, and recordings for answers, a private, custom AI can turn that material into consistent responses in seconds—without sending your data to a public model.

Why AI Still Needs Humans (and Always Will in the Near Term)

Video

·June 29, 2023

Why AI Still Needs Humans (and Always Will in the Near Term)

Modern AI sounds human because it learned from humans. But without fresh, real-world content and conversation, models plateau—and training on recycled AI output makes them worse.

Fine-Tuning vs. Grounding: The Safer Way to Use Internal Data

Video

·June 28, 2023

Fine-Tuning vs. Grounding: The Safer Way to Use Internal Data

Fine-tuning can sound like the obvious move when you have internal content. But it doesn’t erase what the model already “knows,” which matters when accuracy and control are the point.

AI’s Two Real Jobs: Ideation and Answers From Your Own Data

Video

·June 22, 2023

AI’s Two Real Jobs: Ideation and Answers From Your Own Data

AI is useful in two practical ways: it helps teams generate ideas, and it answers technical questions using internal knowledge—securely and fast.

AI Analytics for Support: From Fast Answers to Fewer Questions

Video

·June 22, 2023

AI Analytics for Support: From Fast Answers to Fewer Questions

AI shouldn’t stop at answering tickets. The same question-and-answer logs can surface trends, training gaps, and usability issues—if you analyze them the right way.