Expertise area

AI strategy & operations

How to think about AI in a serious organization — from prompt design and analytics to where AI augments people and where it doesn't replace them.

8 posts in this area

An AI Dashboard That Support and Execs Can Actually Use

Video

·August 9, 2023

An AI Dashboard That Support and Execs Can Actually Use

IntelliChat’s AI dashboard shows how the assistant is being used, where answers break down, and what support and training need next. It turns chat logs into decision-grade signals without guesswork.

AI and Job Loss: Creative Destruction, Retraining, and What to Do Next

Video

·July 20, 2023

AI and Job Loss: Creative Destruction, Retraining, and What to Do Next

AI will eliminate some roles, but it will also create new ones. The operational question is how you keep your teams relevant as the work shifts.

From AI Curiosity to a Real Tool in Six Months

Video

·July 6, 2023

From AI Curiosity to a Real Tool in Six Months

Curiosity is cheap; operational value isn’t. Here’s how a six-month sprint from “fascinating” to “useful” reframes AI from a toy into a tool for serious organizations.

Why AI Still Needs Humans (and Always Will in the Near Term)

Video

·June 29, 2023

Why AI Still Needs Humans (and Always Will in the Near Term)

Modern AI sounds human because it learned from humans. But without fresh, real-world content and conversation, models plateau—and training on recycled AI output makes them worse.

Fine-Tuning vs. Grounding: The Safer Way to Use Internal Data

Video

·June 28, 2023

Fine-Tuning vs. Grounding: The Safer Way to Use Internal Data

Fine-tuning can sound like the obvious move when you have internal content. But it doesn’t erase what the model already “knows,” which matters when accuracy and control are the point.

AI’s Two Real Jobs: Ideation and Answers From Your Own Data

Video

·June 22, 2023

AI’s Two Real Jobs: Ideation and Answers From Your Own Data

AI is useful in two practical ways: it helps teams generate ideas, and it answers technical questions using internal knowledge—securely and fast.

AI Analytics for Support: From Fast Answers to Fewer Questions

Video

·June 22, 2023

AI Analytics for Support: From Fast Answers to Fewer Questions

AI shouldn’t stop at answering tickets. The same question-and-answer logs can surface trends, training gaps, and usability issues—if you analyze them the right way.

Post-Prompting: A Practical Way to Control LLM Output

Video

·June 17, 2023

Post-Prompting: A Practical Way to Control LLM Output

When you need consistent answers from an LLM, “prompt engineering” is less magic and more process. Model choice and a simple post-prompt can reduce drift and improve formatting compliance.

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